Can you trust Mainti with your clients?
Fair question. Mainti is new, so here is exactly where your money and your clients' details go, and what we can't promise yet.
Your money goes to you, not through us
Clients pay deposits and fees by card through Stripe, straight into your own Stripe account. Mainti never holds your clients' money and never sees their card numbers; those go to Stripe. Stripe's usual card fees apply. We take no commission on bookings.
Your client list is yours
- You can download your clients, bookings, fees and services as CSV or JSON files from your dashboard (Pro plan), and send us an email for a copy on any plan.
- We don't sell client details or use them for our own marketing.
- Clients you import do not get rebooking emails until they opt in themselves.
- You can ask us to delete your account and your clients' details.
How the data is protected
- Everything is sent over HTTPS.
- Each pro can only read their own clients and bookings. This is enforced in the database itself (row-level security), not just in the screens.
- Passwords are handled by our sign-in provider; we never see or store them in plain text.
- Allergy, patch-test and health-check answers are treated as health data under UK GDPR. Clients are asked for clear consent first, and answers can only be added once, shortly after booking.
- Our database and hosting providers are Supabase and Vercel.
What we can't promise yet
- Mainti is early. We're a small team and we'll answer your emails, but we don't have a 24/7 support desk.
- Our terms and privacy notice are in plain English and are still going through a solicitor's review.
- Text and WhatsApp reminders are not live yet. Reminders go by email today.
Try it without a leap of faith
Start with the 7 day free trial. Add a couple of services, take one real booking, and see what your client sees. If it isn't for you, cancel from the dashboard and download your data on the way out.
Questions before you sign up? Email romywelchh1@gmail.com. Also see the privacy notice and terms.