Terms of use

Draft, last updated 23 October 2026. Mainti is in early access. These terms are a draft and will be replaced with full terms.

What Mainti is

Mainti is an online tool that lets beauty professionals ("pros") take bookings, record deposits and policies, and remind clients to rebook. Mainti is not a party to the appointment between a pro and their client.

Early access

• The service is offered as it is, while we build it. It may change, have faults, or be unavailable at times.

Plans and billing

• Pros pay a flat monthly or yearly fee for a plan. There is no commission on bookings. Prices are shown on the pricing page and in the Billing tab.
• A new plan starts with a 7-day free trial. A card is needed to start, and it isn't charged until the trial ends. You can cancel before then to pay nothing. A card can only be used for one free trial.
• Payments are handled by Stripe. We don't see or store full card numbers. You can change your card, see invoices or cancel in the Billing tab.
• If a trial ends or a plan is cancelled and no plan is active, online booking for new clients is paused. Existing bookings and data aren't deleted.

Deposits

• If a pro switches on online deposits, clients pay them by card through Stripe, straight into the pro's own Stripe account. Mainti doesn't hold the money and isn't a party to the payment.
• Pros need their own Stripe account and agree to Stripe's terms. Stripe's card fees are charged to the pro by Stripe.
• Refunds are a matter between the pro and their client, under the pro's policy. Mainti can't issue refunds for deposits.
• If a deposit isn't paid within the time the pro sets, the slot may be released and the client emailed.

Pros

• You're responsible for your services, prices, hours, policies, patch-testing and any health or safety requirements.
• You're the controller of your clients' personal data. Mainti stores it for you, and you must use it lawfully, including getting any consent you need before emailing clients beyond their booking.
• Don't use Mainti to send spam, or to store data you have no right to hold.

Clients

When you request a booking, you ask the pro for an appointment. It isn't confirmed until the pro confirms it. Changes and cancellations online are allowed up to the notice period the pro sets.

Ending your account

You can stop using Mainti at any time and ask us to delete your account and data. We may suspend accounts that break these terms.

Liability

Nothing here limits liability that can't legally be limited. Otherwise, during early access, we aren't liable for lost bookings, income or data caused by faults, downtime or changes. Please keep your own record of important appointments.

Contact

Questions: romwelchh1@gmail.com. See also the privacy notice.